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You can raise concerns with us about:
– The quality of care or treatment provided by a health service or practitioner (e.g. doctors, nurses, dentists, counsellors)
– The professional conduct of a health practitioner
– Access to your health information or medical records
– Being refused care in a way that may involve discrimination
– Fees and charges, in some cases
We are unable to assist with:
– Medico-legal or court reports – contact the agency that requested the report
– Some billing disputes, legal claims, or discrimination issues – you may need to contact another agency
We aim to assess most complaints within 60 days of receiving all necessary information. Complex matters may take longer. We appreciate your patience while we work to respond thoroughly and fairly.
Our online complaint form is only available in English. However, we provide PDF complaint forms in more than 20 other languages to help you make a health care complaint in your language.
Making a complaint in languages other than English
If you have a question or need help lodging a complaint, call us on 1800 043 159 or email our team. Where appropriate, we can provide assistance with writing your complaint.
If you are not satisfied with the outcome of your complaint, you can request a review in writing within 28 days. Reviews may be considered if you believe important information was missed or if new information has become available.
Registered health practitioners, employers, and education providers are required by law to notify Ahpra if they reasonably believe a practitioner or student poses a significant risk to public safety.
Notifications cover issues like impairment, intoxication, serious misconduct, or sexual misconduct.
Submit a mandatory notification
